Privacy Policy
This privacy policy explains how Maple Game Hub Inc. collects, uses, stores, and discloses personal information for users in Canada. We are committed to protecting your privacy and handling your data in a transparent way. This document applies to our website and related services, including game listings, newsletters, event registration, and support interactions. If you represent a developer or a partner, please refer to our partnership terms for additional obligations relating to data handling. By using our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please contact us and consider refraining from using the service until your concerns are addressed.
Information We Collect
We collect information necessary to provide and improve our services. This includes account information you provide directly such as name, email address, and phone number for support and event coordination. When you interact with game pages or register for events, we collect optional profile preferences, platform details, and regional settings that help route you to compatible servers and match players within appropriate time zones. We also collect technical data automatically, such as IP address, device type, browser version, and connection metrics to measure latency and platform performance. For transactions facilitated by third-party partners, payment information is processed by certified payment providers and is not stored on our systems. We may receive information from partners and publishers to populate listings, including publisher contact and support URLs. We do not collect or host gambling content or adult material. Sensitive personal information is only collected if explicitly required for a service and with clear consent from the user.
How We Use Data
Collected data enables core platform functions and improves player experience. We use contact information to respond to support requests and to send transactional messages about events or account changes. Technical and gameplay metrics help us optimize recommended server regions and measure matchmaking efficacy so Canadian players experience lower latency. Aggregated, anonymized analytics inform editorial curation and help us surface regionally relevant titles and events. Where we conduct newsletters or promotional communications, recipients can opt out at any time using the unsubscribe link or through the cookie preferences tool. We share limited data with trusted partners only when necessary to provide a service, such as publisher support or event management. Any sharing with third parties is governed by contracts requiring appropriate security and limiting use to the stated purpose. We never sell personal data. When disclosure is required by law or to protect safety, we will follow applicable legal processes and inform affected users when possible.
Cookies and Similar Technologies
We use cookies and similar technologies to remember preferences, maintain sessions, and measure site performance. Necessary cookies enable essential functions like secure logins and form submissions. Performance cookies help us gather anonymized usage statistics to improve page load and matchmaking flows. Functional cookies remember language or regional preferences to present relevant game collections and event times in local time. Advertising cookies are only used with consent to provide tailored promotional content and measurement consistent with platform advertising requirements. Our cookie consent control is available in the lower-right corner of each page and allows users to accept or reject categories of cookies. Users may also manage cookie settings through their browser. Consent choices are stored locally to respect preferences across visits. Details about specific cookie names, providers, and retention periods are available on request by contacting our privacy team. For cross-site analytics or advertising, we only work with partners who adhere to recognized privacy standards and provide opt-out mechanisms.
Data Retention and Security
We retain personal data only as long as needed for legitimate business purposes or to meet legal obligations. Account records are retained to provide ongoing access and historical support; inactive accounts may be deleted after extended inactivity according to our retention schedule. Technical logs and aggregated analytics are retained in anonymized or pseudonymized form when possible. We implement industry standard security measures to protect data, including encryption in transit, access controls, and periodic security reviews. Access to production systems is limited to authorized personnel and logged for audit purposes. Third-party service providers that process data on our behalf are assessed for security posture and bound by contractual safeguards. Despite these measures, no system can be guaranteed to be completely secure. If a security incident affects your personal data, we will notify affected individuals and regulators in accordance with applicable Canadian laws and our incident response plan.
Your Rights and How to Exercise Them
If you are in Canada, you have rights regarding your personal data. These include the right to access personal information we hold about you, request corrections, or ask for deletion where supported by law. You can also withdraw consent for processing where consent is the legal basis. To exercise these rights, contact our privacy team using the contact details below. We will verify requests to protect against unauthorized access and respond within a reasonable timeframe as required by applicable laws. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority. We may retain records of requests and actions taken for accountability and compliance purposes. We will not discriminate against you for exercising your privacy rights and will provide reasonable assistance to facilitate requests.
Contact and Data Controller
Maple Game Hub Inc. is the controller responsible for processing personal information collected on this site. For privacy inquiries, to request access, correction, deletion, or to raise a complaint, contact our privacy team by email or post. Our contact details are: Maple Game Hub Inc., 120 King St W, Suite 400, Toronto, ON, M5H 3T9, Phone +1 (416) 652-3344, Email [email protected]. For urgent incident reports involving event disruptions or content moderation concerns, please also include region and local time details in your message so we can prioritize response. We will respond to requests in line with applicable Canadian privacy law and our internal policies. This privacy policy may be updated periodically to reflect changes in practices or legal requirements. Material changes will be posted here with an updated effective date and communicated to account holders when appropriate.